Who is Inntravel?

Inntravel offers a range of self-guided walking, cycling and activity holidays, with its (mainly European) itineraries aimed at independently minded travellers who enjoy good food, characterful accommodation and flexibility.

Find out more: What is a package holiday and why should you book one?

Which? verdict

Inntravel is exceptional for self-guided holidays. It’s a Which? Recommended Provider yet again and the feedback from customers was some of the most enthusiastic we received.

Book your holiday with Inntravel

Inntravel refund, cancellation and surcharge policy

Inntravel is a Which? Recommended Provider (WRP), meaning that, as well as being one of the most highly rated holiday firms in our survey, it has also guaranteed to offer a full refund, or free changes, if the Foreign Office (FCDO) changes its advice about your destination.

It has also promised that in 2024 it won’t apply any additional surcharges to holidays that have already been booked. 

Inntravel customer ratings

Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company. In August 2022, we asked 8,361 Which? Connect panel members and the public to complete an online survey about their experiences of booking and going on holiday in the past two years. 

What’s Inntravel like?

Inntravel specialises in off-the-beaten-track self-guided holidays, everything from walking in Portugal’s Valley of Gold to cycling in Slovenia. Its attention to detail ensures a slick operation, from the detailed maps and background notes about local history and culture to the seamless luggage transfers along the route. 

Inntravel achieved a very impressive 89% customer score, which reflects the glowing reviews it received from holidaymakers. One described their holidays with Inntravel as ‘some of the highlights of our life’, while another described the service as ‘exceptional’. And many happy customers told us they return again and again to Inntravel for their holidays. 

Inntravel was the only self-guided tour operator to receive five stars for its customer service. Those who used it found the staff to be ‘very helpful and knowledgeable’ providing them with ‘a wealth of detail on the holiday’. 

It received another five-star rating for organisation. One customer described the organisational skills and route notes as ‘first class’. 

Inntravel received solid four-star ratings for value for money, accommodation and description matching reality. Customers were impressed by the ‘lovely choice of hotels in fascinating places’. 

Should I book with Inntravel?

Definitely. Inntravel has exceptional customer service, tried-and-tested itineraries and great organisation to ensure you have a great trip. That’s why we’ve made it a Which? Recommended Provider, and why it tops this table year after year.


Leave a Reply

Your email address will not be published. Required fields are marked *